Terms and Conditions/ Returns

Terms and Conditions

Returns

Our return policy is simple. For on line purchases: When you received your purchased item you have 14 days to return it for any reason and have three months from the time of purchase to exchange.

Where a product is within 14 days of the purchaser receiving the item/s and a refund is requested, Homa Rugs will refund the original purchase price. All order cancellations before initial shipment will receive a full refund.

Upon receipt of the returned rug, we will inspect the rug for damages and a refund will be processed. Please email: homarugs@homarugs.com to initiate a product return.

Defects

In a rare occasion that a rug is found to be damaged upon arrival, customer has the discretion of either having us repair the rug or exchange it or receive a refunded.

please notify Homa Rugs immediately if the rug is damaged up on arrival. We might request a picture of damaged area to be email to us.

Once notified of a defective product we will be in contact to organize common couriers (UPS, FedEx, USPS) to collect the product on a day that is mutually convenient and agreed. Customers bear the responsibility of any futile charges that arise (where the pickup is booked but the consignment is not available for collection at the agreed time period).

Shipping

Homa Rugs uses a professional courier service to deliver your product/s to your door. Products are shipped using UPS, FedEx or USPS. All goods will be shipped without requiring a signature unless you specifically request signature delivery.

Tracking numbers will be automatically emailed to customers once the product/s have been shipped. If you require express postage or have any shipping-related questions, please contact homarugs@homarugs.com.

Homa Rugs offers free ground shipping within the continental United States, Alaska and Hawaii. If express shipping is requested the customer is responsible for any additional charges which will be applied. Any additional shipping charges due to express shipping will not be refunded in case of returned item.

All items are shipped within 1-2 business days from the date of purchase. Estimated delivery time frames vary depending on your location. A tracking number will be emailed to you with an estimated delivery date.

Homa Rug’s free shipping includes insurance against loss and damage on common carriers. This insurance is for our goods shipped to customers and does not cover the returned items. Customers are responsible for the cost of shipping back and insurance in case of returns.

Just to let you know, goods are left unattended at the nominated address without the need for a signature. In case of theft, the transit insurance is void, and Homa Rugs or the courier cannot be held liable for loss, theft, or damage to the product. If needed, Please request a signature delivery so a person can be available to receive the goods and sign for them.

Homa Rugs is committed to ensuring that your personal details and secure information are managed with the utmost care and professionalism. Homa Rugs will not misuse, sell, or provide your details to any third parties.

What information do we collect?

We collect information from you when you register on our site, place an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information.

What do we use your information for?

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails

The email address you provide may be used to send you information and updates pertaining to your order, in addition If you elect to subscribe to our newsletter via our homepage, checkout process or manual request you may receive occasional emails comprising of company news, updates, special offers etc.

Note: If at any time you would like to unsubscribe from receiving future emails, Please contact us at homarugs@homarugs.com and request to be removed from our email list.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider’s database.

After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.

Do we use cookies?

Our website does not track any personal or sensitive information. As common across most websites, Homa Rugs may collect non-identifying information such as visits, demographics and page views. This information is collected solely for internal use and is general in nature.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may release your information when we believe release is appropriate to comply with the law.

Your Consent

By using our site, you consent to our websites privacy policy.

Showroom

Our showroom, located at 1216 First Ave. Seattle WA 98101 is open to the public Monday through Saturday 10 AM to 6 PM and we are closed on Sundays.

Picking Up Your Purchase

Homa Rugs offers pick up service from our showroom located at 1216 First Ave Seattle WA 98101. Once you have made a purchase you will be emailed and notified when your Item will be ready for collection. Complete pick-up details will be provided upon purchase.

Pricing

All prices displayed or quoted by Homa Rugs are in U.S Dollar. Prices are subject to change without notice. Prices are fixed at the time of sale.

Homa Rugs reserves the right to exclude a sale.

International Orders

Unfortunately at this time, Homa Rugs does not ship products overseas. If you are outside the United States and your heart is set on a rug, please email homarugs@homarugs.com and we will do our best to accommodate you. Please note additional shipping charges will likely be applied.

Coupon Codes & Promotional Sales

Coupon codes cannot be used on sale items already reduced or during sales/promotions.

Prices are fixed at the time of sale where the product/s will be assigned to the customer. Subsequent fluctuations in price (that occur during a sales promotion or otherwise) after the point of sale, will not be retroactively applied to your order, whether the order has been paid in part or full.

All images, descriptions and material found on Homarugs.com are copyright to Homa Rugs. Permission must be obtained to use, reproduce, edit or manipulate images, descriptions, material or any intellectual property.

Homa Rugs reserves the rights to make changes to these terms and conditions without notice.

if you have any feedback, comments or questions in regards to the above terms and conditions please email us at homarugs@homarugs.com.