Returns Policy
At Homa Rugs, we want you to be pleased with your purchase. If you need to return or exchange an online purchase, please review the policy below.
Returns and Refunds
For online purchases, you may return an item within 14 days of receiving it for any reason for a refund of the original purchase price.
To initiate a return, please contact us at homarugs@homarugs.com within 14 days of receiving your purchase.
Returned rugs must be returned to Homa Rugs so that we can inspect them before issuing a refund. Once the returned rug has been received and inspected, we will process the applicable refund.
Customers are responsible for return shipping and insurance costs, except when an item arrives damaged or defective.
Original expedited or express shipping charges, if any, are non-refundable.
Exchanges
Online purchases may be exchanged within three months of the original purchase date.
Please contact us at homarugs@homarugs.com before returning an item for exchange so we can assist you with the process.
Order Cancellations
Orders canceled before shipment will receive a full refund.
If an order has already shipped, it will be handled according to our return policy above.
Damaged or Defective Items
If your rug arrives damaged or defective, please notify Homa Rugs as soon as possible.
We may ask you to provide photographs of the damaged area so that we can evaluate the issue.
For an item that arrives damaged or defective, we will work with you to arrange an appropriate resolution, which may include repair, exchange, or refund.
When necessary, Homa Rugs will arrange for a common carrier such as UPS, FedEx, or USPS to collect the item at a mutually agreed time. If a scheduled pickup cannot be completed because the item is unavailable at the agreed time, the customer may be responsible for additional carrier charges resulting from the missed pickup.
Shipping
Homa Rugs offers free standard ground shipping within the United States, including Alaska and Hawaii.
Orders are generally shipped within 1–2 business days of purchase. Delivery times vary depending on the destination and carrier. Tracking information will be emailed once your order has shipped.
We generally ship using UPS, FedEx, or USPS.
Express or expedited shipping may be available upon request. Any additional charge for expedited shipping is the customer's responsibility and is non-refundable if the item is subsequently returned.
Delivery and Signature
Unless signature service is requested, shipments may be delivered without requiring a signature and may be left at the delivery address.
If you would prefer to have someone sign for your rug, please contact us before shipment to request signature delivery.
Once a shipment has been delivered by the carrier to the address provided by the customer, Homa Rugs cannot be responsible for theft or loss occurring after delivery.
Return Shipping and Insurance
Unless an item arrived damaged or defective, the customer is responsible for arranging and paying for return shipping and appropriate insurance.
Homa Rugs' outbound shipping insurance does not cover merchandise being shipped back to Homa Rugs by the customer. We strongly recommend that returned rugs be adequately insured and shipped using a trackable service.
Questions or Return Requests
To request a return or exchange, report shipping damage, or ask a question about this policy, please contact:
Homa Rugs
Homa Oriental Rugs Inc.
1216 First Ave
Seattle, WA 98101
Email: homarugs@homarugs.com
Phone: (206) 623-7663