Returns & Exchanges Policy
At Homa Rugs, we want you to be pleased with your purchase. Because purchasing a rug online is different from selecting one in our Seattle showroom, our return policy differs for online and in-store purchases. Please review the policies below.
Online Rug Purchases — Returns
Rugs purchased online may be returned for a refund within 14 days of receiving the rug.
To qualify for a return, the rug must be returned in the same condition in which it was received. It must be clean and free from dirt, stains, soiling, odors, pet damage, excessive wear, alterations, or other damage.
Homa Rugs reserves the right to decline a return or exchange if the rug is returned in a condition materially different from the condition in which it was received.
Before returning a rug, please contact Homa Rugs at homarugs@homarugs.com for return instructions. Please do not ship a return without contacting us first.
For standard returns, the customer is responsible for return shipping and insurance. The returned rug should be properly packaged and shipped using a trackable method with insurance appropriate for its value. Homa Rugs is not responsible for loss or damage to a customer-returned rug before it is received by Homa Rugs.
Once the returned rug has been received, inspected, and approved, Homa Rugs will refund the original purchase price plus applicable sales tax to the original form of payment, generally within 3–5 business days. Your bank or credit card provider may require additional time for the refund to appear on your account.
Any additional charges paid for expedited or express shipping are non-refundable on standard returns. This does not apply when a return results from an item arriving damaged or defective.
Online Rug Purchases — Exchanges
Online rug purchases may be exchanged for up to three months from the original purchase date.
The full original purchase price of the rug will be applied toward another rug. If the replacement rug costs more, the customer is responsible for the difference. If the replacement rug costs less, the remaining balance will be issued as Homa Rugs store credit with no expiration date. Store credit is not redeemable for cash or refundable to the original form of payment.
To qualify for an exchange, the rug must be returned in the same condition in which it was received. It must be clean and free from dirt, stains, soiling, odors, pet damage, excessive wear, alterations, or other damage. Homa Rugs will inspect the rug before approving the exchange.
For an exchange made within the first 14 days after receiving the rug, the customer is responsible for return shipping and insurance for the original rug. Homa Rugs will pay the standard shipping cost to send the replacement rug to the customer.
For an exchange made after the first 14 days and within the three-month exchange period, the customer is responsible for shipping costs both ways—the cost of returning the original rug to Homa Rugs and the cost of shipping the replacement rug to the customer. The customer is also responsible for appropriate insurance when returning the original rug.
Please contact Homa Rugs before sending a rug back for an exchange.
In-Store Rug Purchases
Rugs purchased at our Seattle showroom are final sale and are not eligible for a refund.
Customers shopping in our showroom have the opportunity to take rugs home on approval to see how they look in their space before making a final purchase. Once a rug that has been taken on approval is purchased, or a customer chooses to purchase a rug directly from the showroom without taking it on approval, the sale is final.
In-store rug purchases may be exchanged within three months of the original purchase date.
The full original purchase price will be applied toward another rug. If the replacement rug costs more, the customer is responsible for the difference. If the replacement rug costs less, the remaining balance will be issued as Homa Rugs store credit with no expiration date. Store credit is not redeemable for cash or refundable to the original form of payment.
Rugs being exchanged must be returned in the same condition in which they were received and must be clean and free from dirt, stains, soiling, odors, pet damage, excessive wear, alterations, or other damage. Homa Rugs will inspect the rug before approving the exchange.
Order Cancellations
Orders canceled before shipment will receive a full refund.
Once an order has shipped, the regular return and exchange policies described above apply.
Damaged or Defective Items
If a rug arrives damaged or defective, please contact Homa Rugs promptly after discovering the issue. We may request photographs to help us evaluate the problem.
Homa Rugs will work with you to determine an appropriate resolution, which may include repair, exchange, or refund, depending on the circumstances and taking your preference into consideration.
When a return is required because an item arrived damaged or defective, Homa Rugs will arrange and pay for reasonable return shipping.
Shipping
Homa Rugs offers free standard shipping on rug purchases within the continental United States, Alaska, and Hawaii.
Orders generally ship within 1–2 business days. We may use UPS, FedEx, USPS, or another appropriate carrier. Tracking information will be provided when available after the order has shipped.
Expedited or express shipping may be available upon request. The customer is responsible for any additional expedited or express shipping charges.
Delivery and Signature
Unless signature delivery is requested before shipment, an order may be delivered without a signature and left at the shipping address provided with the order.
Customers who prefer signature delivery may contact Homa Rugs before the order ships. There is no additional charge for signature delivery.
Once the carrier confirms delivery to the address provided with the order, Homa Rugs is not responsible for loss or theft occurring after delivery.
Rug Pads
Rug pads are available through Homa Rugs but are not sold directly through our website. To purchase a rug pad, please contact Homa Rugs.
When a rug pad is purchased together with a rug, standard shipping for both the rug and rug pad is free within the continental United States, Alaska, and Hawaii.
When a rug pad is purchased separately, the customer is responsible for the shipping cost.
Because rug pads are cut to fit, rug pad sales are final and are not returnable or exchangeable.
Rug Cleaning and Repair — Shipping
Customers outside the Seattle area may arrange to ship rugs to Homa Rugs for cleaning or repair.
The customer is responsible for the cost of shipping the rug to Homa Rugs and for the cost of shipping the rug back after the service is completed.
Because the rug belongs to the customer, the decision whether to purchase shipping insurance is the customer's responsibility.
Please contact Homa Rugs before shipping a rug to us so that shipping and service arrangements can be coordinated.
Contact Us
For returns, exchanges, shipping questions, or assistance with an order, please contact:
Homa Rugs
Homa Oriental Rugs Inc.
1216 First Ave
Seattle, WA 98101
Email: homarugs@homarugs.com
Phone: (206) 623-7663